Contacting Support

Contact email: support@moderndropship.com

• Please avoid emailing a specific person with support requests. Using our general support email address helps the best person respond as quickly as possible.

1. If you aren't already, try using Google Chrome as your browser. We test against other browsers, but we have found that the most consistent behavior occurs in Chrome.

2. Try logging out and logging back in. Some combination of logging out/back in of your various connected platforms and Carro Now Powering Modern Dropship can sometimes help newly synced information push through.

3. Check our knowledge base. We're continuously updating our knowledge base. When we notice we've gotten similar questions a few times, we write a doc about it. Our knowledge base keeps track of search terms that turned up empty, so we're able to write docs based on that information in accordance with support interaction data.

1. Email us from the email associated with your Carro Now Powering Modern Dropship account. If this isn't possible, you must include your store URL in your email.

2. Tell us which OS (e.g. windows, apple, linux) and browser (e.g. Chrome, Firefox, Internet Explorer) you are using.

3. Tell us what and when the issue happened. Share what is happening, tell us what you have done to try to solve the issue, and whether it resembles an issue you've experienced before.

4. Any information identifiers (SKU, Order number, Carro Now Powering Modern Dropship Order or Product ID, Seller or Buyer name)

5. Share screenshots, gifs, or short videos.

Effective Support Email

This is a good example and gives our team everything we need so that we can help this customer rapidly:

Hi Carro Now Powering Modern Dropship,

It’s Roger at Customer ABC (customerabc.myshopify.com). I noticed that when I try to save my products, the image position isn’t getting updated. I tried it using Chrome on my MacBook. I’d like for the image position to be saved when I change it using drag and drop. I've attached a short video of what I see. Can you let me know when this is resolved?

Thanks,
Customer

Ineffective Support Email

This is a bad example and does not provide our team with what we need to effectively assist this customer:

Hi Carro Now Powering Modern Dropship,

Products isn’t working! When do you think it will be working??? My boss asked me to email you about it.

Thanks,
Customer