Getting Started on Modern Dropship
Chat
Passwordless Sign-in
Step by Step for Buyer Onboarding
Step by Step for Seller Onboarding
Successful Support Interactions
System Status
Integrations
Shopify
WooCommerce
Adding Barcode Values in WooCommerce
Connecting WooCommerce
How can I confirm that Modern Dropship can pull my Products from my WooCommerce Store?
Updating your WooCommerce URL
Magento 2
BigCommerce
CSV managed account
Connecting through SFTP
Downloadable Image Links
Fixing SKUs in Scientific Notation
How to Resolve " Your SFTP user requires delete permission on your SFTP server."
How to Resolve "Unable to access your SFTP server"
How to Resolve "Your SFTP user requires read permission on your SFTP server"
How to Resolve "Your SFTP user requires write permission on your SFTP server."
Importing Products using a CSV file in the Modern Dropship web app
Manual Fulfillment
API
Building API Integrations
Getting Started with Webhooks
Getting Started with the Buyer API
How to Create an Order for the Buyer API
Webhook FAQ
EDI
Connecting through Seller EDI - Invoice (810) Specification
Connecting through Seller EDI for Dropship
Connecting through Seller EDI for Dropship - Advance Ship Notice (856) Specification
Connecting through Seller EDI for Dropship - Inventory Update (846) Specification
Connecting through Seller EDI for Dropship - Purchase Order (850) Specification
Connecting through Seller EDI for Dropship - Purchase Order Acknowledgements (855) Specification
Downloading EDI Files
How to Create a Test Order as an EDI Seller
How to Resend an Advance Ship Notice
How to Resolve "Already Processed Files"
Seller EDI Quick Reference
EDI - Fall 2024 and later
Advance Ship Notice (856) Specification
Connecting through Seller EDI
Inventory Update (846) Specification
Invoice (810) Specification
Purchase Order (850) Specification
Purchase Order Acknowledgements (855) Specification
Seller EDI Quick Reference: Fall 2024 and later
Migrating Ecommerce Platforms
Supported Connection Methods
Account Management
Connecting Easypost
How to Change Your Commerce Type
Integrating your CRM
Inviting Team Members
Managing Issues
Managing Multiple Accounts
Managing Notifications
Reporting
Setting Billing Address
Viewing Subscription Info
Partners
Actions & Action Templates
Adding Partners
How to Determine the Remaining onboarding steps for a Partner
Seller SLAs
Products
Autonomous Merchandising
Buyer Product Validation Guide
Exclusive Collaborations - Syncing Unpublished Products
How Inventory Sync Works
How to Solve Shopify "Item Not Recognized" Error
Marking Products as Active or Inactive
Selecting Products
Pricing
Create a Price List For a Smaller Catalog
Editing Price Lists
How to Set Up Pricing
Price List FAQs
Promotional Price Lists and Discounts
Orders
Cancelling Orders
Check Order Status
Fixing an Order Sync Timeout Error
Fulfilling orders from your ecommerce platform
Handling Returns
Packing Slips - Buyers
Packing Slips - Sellers
Sending Test Orders
Invoicing
Configuring Per-Order Fees
How Invoicing Works
How to Delay an Invoice
Partnership Billing Settings
Understanding Per-Order Fees
Platform
General Dropship Information
Table of Contents
- All Categories
- Getting Started on Modern Dropship
- System Status
System Status
Monitoring Policy
Convictional has implemented continuous monitoring of our various environments. Our developer operations team hears about any service disruption that lasts more than 10 seconds. Our infrastructure is built on Google Cloud Platform, and together we have a strong historical track record for uptime.
In addition, we include this public status page to give customers information about service disruptions, either impacting availability or expected behavior. We will indicate whether services are behaving as expected and available, as well as current incidents.
Availability Status
The status of Convictional is now visible within the Convictional app.
If there are any known status issues occuring with the product, a status indicator will display in the app below the Convictional logo. See the GIF below for an example status message:
Each status message will provide a brief description of the issue and a linked resource containing further detail. Please check for displayed status messages if you are experiencing issues using Convictional. If you require further assistance, please contact Support.
Incident Descriptions
Any active investigations will be listed here:
Start: Jan 11th 2022 19:41 PM UTC
End: Jan 11th 2022 20:03 PM UTC
Description: The app.convictional.com site was down for 22 minutes.
Start: June 4th 2020 6:14PM UTC
End: June 4th 2020 6:23PM UTC
Description: The app.convictional.com site was down for 9 minutes.
Start: October 11th, 2024 4:30PM UTC
End: October 11th, 2024 4:45PM UTC
Description: The app.moderndropship.com site was down for 15 minutes
